Privacy Policy – Ouahrani Travel Agency

Ouahrani Travel Agency (“we”, “us”, “our”) provides travel and tourism services (visas, bookings, domestic and international trips) and operates the website to present our services and receive customer requests. By using this website or contacting us through it, you agree to this Privacy Policy.

1. Data Controller

The Ouahrani Travel Agency website is owned and operated by Ouahrani Travel Agency (owned by Mr. Abderrahman Ouahrani), which is the data controller of the personal data you provide via the website or through the contact channels linked to it (phone, email, WhatsApp, social media).

2. Personal Data We Collect

We may collect the following categories of data, only to the extent necessary to provide our services:

• Basic identification data: first name, last name, phone number, email address.

• Travel‑related data: destination, type of visa or service requested, approximate travel dates, number of travelers, accommodation level and approximate budget.

• Technical data when you visit the website: IP address, browser type, operating system, pages visited, and cookies used to improve site performance and user experience.

• Any additional information you voluntarily provide via contact forms or messages (email, WhatsApp, etc.).

3. Purposes of Processing

Your personal data is used for the following purposes:

• Reviewing visa or trip requests and responding to your inquiries.

• Preparing quotations and customized travel programs based on your needs.

• Communicating with you to confirm bookings, request additional information, or inform you of any changes related to your request.

• Improving our website content and services through general, anonymized statistics that do not identify individual users.

• Complying with legal or regulatory obligations where applicable.

4. Sharing Your Data

We do not sell your personal data to third parties. We may share limited data, only when necessary, with:

• Airlines, hotels and local partners in your destination, to complete a booking you requested.

• Service providers that support our website or booking systems (such as IT or payment providers), under confidentiality and data‑protection obligations.

• Official bodies (such as embassies or visa application centers) when your file requires submitting specific information under their procedures.

5. Data Security and Retention

We store your data on systems and storage media that are reasonably secured against unauthorized access, use, modification or disclosure, and access is restricted to staff who need the information to perform their duties.

We retain personal data only for as long as necessary to provide the requested service and finalize your file, or for as long as required by applicable laws, after which it is deleted or anonymized when it is no longer needed.

6. Your Rights

Subject to applicable law, you may:

• Request correction of inaccurate or incomplete data about you.

• Request deletion of your data when it is no longer needed, unless we must keep it for legal reasons.

• Request information about the categories of personal data we hold about you.

• Object to the use of your data for direct marketing purposes (if we use it for that in the future).

To exercise any of these rights, please contact us using the details below.

7. Links to Other Websites

Our website may contain links to external websites (such as hotels, airlines, booking platforms or travel information sites). These websites operate under their own privacy policies, and we are not responsible for their content or how they handle personal data. You are encouraged to read the privacy policy of every website you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or developments in our services. Any updates will be published on this page with an updated “last revised” date. Your continued use of the website after such changes constitutes acceptance of the updated policy.

9. Contact Details

If you have any questions about this Privacy Policy or wish to submit a request regarding your personal data, you can contact us at:

• Email: oua.abderr@gmail.com

• Or via the phone numbers and contact channels listed on the “Contact Us” page of our website.